Service Standards and Complaints Procedures

Our aim is to give you the best possible service. If you are unhappy about the service we have provided then we want you to tell us as soon as possible. This may allow us to resolve the problem.

If you have a concern, then please contact the person working on your matter to discuss your concerns and they will do their best to resolve the issue. If your concern remains unresolved and you wish to make a formal complaint, then please contact us, and ask for a copy of our complaint’s procedure.

If we are unable to resolve your complaint, then you can ask the Legal Ombudsman to help you. They will expect you to have tried to resolve your complaint with us first. The Legal Ombudsman can be contacted at www.legalombudsman.org.uk, by telephone on 0300 555 0333 (09.00 am to 5.00 pm), by email at enquiries@legalombudsman.org.uk, or by post to Legal Ombudsman PO Box 6806, Wolverhampton. WV1 9WJ.

You have to contact them within six months of receiving a final response to your complaint and within 6 years of the date of act/omission; or three years from when you should reasonably have known there was cause for complaint.